Privacy policy

1. Who we are

TF Research and Advisory Ltd ("TFRA", “The Fix”, "we", "us", "our") is a company registered in England and Wales under company number 14770066, with registered office at 63-66 Hatton Garden, London, England, EC1N 8LE.

This Privacy Policy explains how we collect, use, and protect personal information when you visit this website (thefix.media) or contact us through it. If you have any questions about this policy or how we handle your data, contact us at partnerships@thefix.mediaClick to copy email address.

2. What information we collect

When you use the contact form on this website, we collect the information you provide: your name, email address, organisation/company name (optional), and the content of your message.

When you subscribe to our newsletter, we collect your email address and any other information you choose to provide at that point.

This website does not use cookies or similar technologies, and we do not automatically collect any other information about your visit.

We do not seek to collect special category data (such as health information, political opinions, or similar) through this website, and we ask that you do not include this kind of information in messages to us.

3. Why we use your information, and our legal basis

• To respond to your enquiry— legal basis: our legitimate interest in responding to requests sent to us, and, where relevant, to take steps you request before entering into an engagement with us.
• To send you our newsletter— legal basis: your consent, given when you subscribe. You can withdraw this consent at any time by unsubscribing.

4. Who we share your information with

We use one third-party service provider to run our contact form and newsletter:

Mailchimp(provided by Intuit Inc.) — to process form submissions and to manage and send our newsletter.

Mailchimp acts on our instructions and only processes your data for the purposes above. As Mailchimp is based in the United States, your data may be transferred there; we rely on legally recognised safeguards for this transfer, such as Mailchimp's Standard Contractual Clauses with its customers.

We do not use any analytics, advertising, or tracking tools on this website. We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes.

5. How long we keep your information

We keep contact form enquiries only for as long as needed to handle your request and for a reasonable period afterwards for our internal records, and we keep newsletter subscriber data for as long as you remain subscribed. We do not keep personal data for longer than necessary for the purposes described in this policy, or as required by law.

6. Cookies

This website does not use cookies or any similar tracking technology.

7. Your rights

Under UK data protection law (and, where it applies to you, EU data protection law), you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to delete your data;
• object to, or ask us to restrict, certain processing;
• withdraw your consent at any time, for example by unsubscribing from our newsletter;
• lodge a complaint with the UK Information Commissioner's Office (ico.org.uk) or, if you are based in the EU, with your local data protection authority.

To exercise any of these rights, contact us at partnerships@thefix.mediaClick to copy email address.

8. Security

We take reasonable technical and organisational measures to protect the personal information you share with us against unauthorised access, loss, or misuse.

9. Our other websites

This Privacy Policy applies only to thefix.media. We also operate other websites within the TFRA / The Fix group, including The Fix Media, the Crisis Leadership Simulation website, and CAPRI. These are separate sites, and this Privacy Policy does not cover them — please check each site directly for how it handles personal data. Links to websites we do not operate are provided for convenience only; we are not responsible for their content or privacy practices.

10. Children

This website is not directed at children, and we do not knowingly collect personal data from anyone under 18.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.